Published on October 28, 2020
A free case study brought to you by CUNA Strategic Services and POPi/o
Educators Credit Union had just launched POPi/o video banking in their first branch just one week before the Corona virus pandemic shut down all its branch lobbies. The solution was to pivot ECU’s POPi/o video banking strategy, which was focused on in-branch service, to one delivered through online and mobile channels and then relaunch the service quickly. This is their story.